Help Page

Refund policy

We promise the highest level of quality for all our products. If you have any questions or concerns about any of our items for any reason, please contact us via the contact form. Currently, we are not accepting returns. Concerns regarding health surrounding consumable products like ours are not practical at this time. We have made this choice to ensure the safety of our supporters and our team. However, if you are not satisfied with our products, please contact us immediately.

Wrong Address / Missing / Stolen Item

In the event of an incorrect address entry resulting in delivery to another individual, we cannot be held responsible for reaching out to them. Once a shipment is confirmed as delivered, we are unable to reroute it. Hello, Yam! holds no liability for any products damaged, missing, or lost during the shipping process. Please contact the shipping carrier to initiate a claim for these issues.

Accessibility Statement

Hello, Yam! is dedicated to serving all our customers, including those with disabilities. If you encounter any difficulties using or accessing our website, please contact us at eastvillage@helloyamnyc.com. We'll collaborate with you to ensure you can access the information or items you need in a way that suits you and complies with the law.


We strive to create a positive experience for everyone and promote accessibility and inclusion. For inquiries about our products, services, or website accessibility, reach out to us via email or phone.

Privacy Statement

Please refer to our privacy policy for information about how Hello, yam! collects, uses, and discloses personal information from users of the Site.